Support Center

What is data roaming?

Data roaming lets your device stay connected to the internet while you’re traveling. Just make sure you have data roaming turned on, so you don’t miss a beat!

Where is 4G/5G available?

We offer 4G/5G speeds in over 20 countries, and we’re adding more all the time.

How do I enable 4G/5G?

Make sure your device supports 4G, and check your settings to turn it on.
Tethering and mobile hotspots
Tethering lets you share your mobile internet with other devices. Just turn on your mobile hotspot and connect!

How do I set up a mobile hotspot?

Apple iOS: Go to Settings > Personal hotspot, turn it on, and you’re good to go.
Android: Check Settings > Mobile hotspot and tethering, then set up your hotspot.

What’s 4G and 5G?

4G and 5G are the speeds your device uses to connect to the internet. 5G is the fastest, giving you a super smooth and speedy online experience.

Do I Really Need an Attorney?

Nope! Enjoy faster speeds at no extra charge.

Does tethering cost extra?

If you’ve got a data bundle, tethering will use data from your allowance. If not, regular data charges apply.

No data or internet connection?

If you’re having trouble connecting, try these quick fixes

Check your coverage: Make sure you’re in an area with good network coverage.

Enable mobile data: Go to Settings > Cellular/mobile data and make sure it’s turned on

Turn on data roaming: If you’re traveling, check that data roaming is on.

Correct data settings: If Wi-Fi works but mobile data doesn’t, check your settings.

Restart your device: Sometimes, a quick restart can fix the issue.

Check with others: See if others are having the same issue—it could be device-specific.
Still stuck? Contact us, and we’ll help you get back online.

APN settings

How to configure APN settings (Android)

If your Android device isn’t connecting to the internet, it might need the right APN settings.

Here’s how to set it up:

✔ Go to Settings > Mobile networks > Access point names.
✔ Add a new APN with the following details:
✔ Name: Roampulse
✔ APN: truphone.com
✔ Leave everything else blank.

How fast is my internet?

Here’s a breakdown of data speeds you can expect:

2G: 128kbps
3G: 84kbps to 2Mbps
4G: 3Mbps to 50Mbps
5G: 10Mbps to 1000Mbps
Speed may vary depending on your location, network, and traffic.

Estimating your data usage

Here’s a quick guide to help you understand your data usage:

General browsing: 5MB per hour
Emails: 500KB per email
Photos: 850KB per image
Music streaming: 70-140MB per hour
Video streaming: 2MB per minute
Movies: 2GB for a full-length movie

What is mobile data?

Mobile data lets you connect to the internet through your cellular network. Whether you’re checking emails, streaming music, or scrolling through social media, you’re using mobile data.

01

Why don’t I have coverage?

If you’re struggling to connect to our network, try these steps:
Did you activate your SIM? If your SIM isn’t activated yet, reach out to us and we’ll help you get set up.
Airplane mode: Make sure airplane mode is turned off.
Network selection: Set your network selection to automatic.
Still no luck? Contact us, and we’ll figure it out together.

02

Why am I seeing a SIM card error?

If you see messages like No SIM or SIM not recognized, here’s what you can do:
Check the SIM: Remove the SIM and reinsert it correctly.
Locked device: If your device is locked to another provider, contact them to unlock it.
Damaged SIM: Request a replacement SIM if needed.
If you’re still having issues, let us know, and we’ll sort it out for you.